Project Overview
As part of a national digitalization initiative, Sahab Municipality sought to modernize how citizens interact with municipal services, reducing wait times and improving access to information.
The Challenge
Citizens faced long, unorganized wait times and a lack of clear communication regarding which documents were needed for various municipal services.
Our Solution
- Installed a network of digital signage displays in the main waiting areas to broadcast public service announcements and queue numbers.
- Implemented a Waqtak-powered queue management system to route citizens to the correct department efficiently.
- Reduced average wait times by 35% within the first month of deployment.
Impact
35%
Wait Time Reduction
12k+
Monthly Documents
92%
Citizen Approval