Customer Feedback Terminals
Capture instant CSAT and NPS feedback at the point of service with rugged, interactive feedback terminals connected directly to your central branch analytics dashboard.
Trusted by industry leaders
Real-time feedback collection hardware & software
Empower your business to measure service quality, detect operational bottlenecks, and boost customer satisfaction scores instantly.
Instant CSAT & NPS
Collect 4-smiley CSAT, 5-star ratings, or 10-point NPS scores right after teller interactions.
Anti-Vandal Hardware
Heavy-duty acrylic and metal desktop/countertop enclosures built to withstand high-volume daily usage.
Kiosk Lockdown Mode
Dedicated Android/Linux kiosk mode prevents tampering, exit attempts, or unauthorized access.
Teller Attribution
Automatically pairs each rating with the active teller ID and transaction timestamp for accurate staff reviews.
Negative Rating Alerts
Trigger immediate SMS or email alerts to branch managers when a low rating is recorded for rapid intervention.
Offline Syncing
Store ratings locally if network drops occur and sync automatically once connectivity is restored.
Transform customer sentiment into actionable strategy
Don't rely on delayed online surveys with low response rates. In-branch feedback terminals deliver over 85% response rates directly at the moment of truth, enabling immediate service recovery and data-driven performance management.
The Business Impact of Real-Time Feedback
Immediate Service Recovery
Catch unsatisfied customers before they leave the building. Instant manager notifications allow staff to resolve complaints on the spot, turning negative experiences into brand loyalty.
Fair & Objective Employee Evaluation
Eliminate subjective performance reviews. Feedback is tied directly to individual staff accounts, rewarding top performers and pinpointing specific training needs.
Multi-Branch Quality Benchmarking
Compare customer satisfaction across your entire network. Identify high-performing branches and standardize operational best practices across all locations.
Zero Recurring Subscription Fees
Own your feedback solution outright with KeyLife's one-time purchase model for local branch software, avoiding continuous per-device cloud fees.
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Whether you need a turnkey system or a scalable hardware ecosystem, our engineers are ready to deliver.